Courses in Doha

Course Details

Course information

Supply chain and logistics management have been among the fastest evolving business disciplines over the past 2 decades. The continuous arrival of innovative concepts and techniques into the mainstream has resulted in a non-stop journey of learning and development for professionals in supply chain and logistics. This course covers the latest essential practices in forecasting, planning, procurement, transportation, warehousing and logistics. It also covers the SCOR Framework for continuous performance improvement across the supply chain.

Course Methodology

• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, and flip chart
• Each participant receives a binder containing a copy of the presentation slides and handouts  

Course Objectives

At the end of this course, the candidates will be able to:

• Recognize trends and modern practices in supply chain and logistics management
• Practice forecasting and inventory optimization techniques
• Appraise item categories and formulate appropriate sourcing strategies
• Describe the role and objectives of transportation management in logistics
• Use value adding warehousing techniques
• Apply Supply Chain Operations Reference (SCOR) framework for management of supply chain performance

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Organizations wishing to drive change but reduce their reliance on external consultants can develop their own staff with the skills and knowledge used in the field of management consultancy, saving on the premium costs of external consultants and on learning-­‐curve time.

You may be operating as a consultant (for a practice or an independent) needing to demonstrate a level of competence and commitment to the CMI consultancy charter for existing and potential clients.

The Certificate in Professional Consulting (CIPC) course includes an overview of typical consultancy interventions and introduces a range of tools, skills and techniques, including communication, knowledge sourcing, research and analysis, project delivery, risk, quality assurance and effective personal contribution.

Course Objectives

At the end of this course, the candidates will be able to:

• Improves your career potential within your chosen organization
• Builds confidence in your approach and abilities in facilitating change
• Provides a sound base for further professional development
• An understanding of your development needs through 10 self-reflection workshop elements
• 23 high impact tools/techniques to use in your role
• Identifies you as a qualified practitioner recognized in 40+ countries
• Provides a refresher for those experienced consultants and those progressing the CMC® award

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As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen team work and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st century supervisor.

Course Objectives

By the end of the course, participants will be able to: 

• Define the supervisor's three roles and his/her related competencies for optimal performance 
• Apply the essential supervisory functions that are key for the success of the team 
• Use powerful communication skills in order to maintain trust and boost cooperation 
• Implement effective coaching/mentoring techniques to help the team progress and grow 
• Apply effective time management techniques to increase the productivity of the team  

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The overall aim of this course is to provide participants with the necessary key skills needed to successfully manage their contracts including communication skills, negotiation skills and conflict management skills.

Participants in this interactive course will learn all the critical techniques required to perform their role as contract managers and contract administrators such as evaluating contractor’s performance   as well as issues and risk management.

Course Objectives

At the end of this course, the candidates will be able to:

• Understand and embrace best practices in contracting and contract management
• Deliver greater value to the enterprise through enhanced contracted outcomes
• Manage risk with greater effectiveness
• Accelerate the contracting and contract management process
• Minimize disputes and reputation damage related to ineffective contracts

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The overall aim of this course is to provide participants with the knowledge and skills needed to write an accurate scope of work for projects and draft simple contracts. The course covers multiple tools that can help in analyzing the requirements of the end user and understanding the scope of the project or the product. Participants in this interactive course will learn about the process of drafting the scope of work by using templates and effective writing techniques. Furthermore, the course will cover the building blocks of a contract as well as the best practices used during related negotiations.

Course Objectives

At the end of this course, the candidates will be able to:

• Identify the essential elements of a contract and recognize the importance of the scope of work
• Outline the objectives of a contractual relationship and leverage them into requirements needed to develop the scope of work
• Plan and prepare a solid scope of work using outlines and templates
• Define contract building blocks and draft simple contract provisions
• Write the narrative of a contract as well as different contract parts using best practices
• Evaluate the impact of negotiating contracts on a well written scope of work in the pre-award phase

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This course aims to help you raise your efficiency levels and develop competencies that will help you push up your career higher. You will understand the importance of being a team player and will give you insights of what, you as team member, can do to enhance team work. You will also understand that the rapid changes around us necessitate a change in attitude and a need to develop highly needed skills to succeed in the modern world of administration. You will develop verbal and written communication skills which will enable you to proactively and confidently contribute to the successful achievement of the organization’s goals. You will also be able to design action plans that will enable you to transfer the learning of this course to your work place. This course will also create opportunities for your personal development and for accepting challenges when they arise. Moreover, we will show you ways to manage your time, plan for results, professionally handle the telephone and enhance your memory.

Course Methodology

This course is structured using a combination of interactive activities, group and individual exercises, role plays and discussions. Participants will use tools to assess personal talents and areas of improvement and will devise improvement plans accordingly. They will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.

Course Objectives

By the end of the course, participants will be able to:

• Employ a proactive role in handling job responsibilities within a team environment
• Demonstrate an understanding of the modern administrator’s highly needed abilities
• Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency
• Apply professional business writing techniques in writing e-mails
• Handle telephone calls properly and professionally
• Develop self management and deal with time wasters
• Practice memory enhancement techniques with several reinforcement methods and exercises

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Did you know that an estimated 30% of all business emails are aimed at clarifying miscommunication generated from the other 70%? As more and more organizations come to this realization, business writing skills training has become a staple for capability development initiatives. 

This course provides an introduction to business writing skills as they relate to the drafting of emails, memos and business letters. During this course, we will describe and apply structuring and business writing techniques designed to cater for the modern business environment. Above all, we will emphasize the use of simple, clear and positive language in addressing day to day business affairs.

Course Objectives

• By the end of the course, participants will be able to: 
• Apply the fundamental pillars of business writing for achieving better results 
• Practice basic techniques for writing effective emails, letters and memos 
• Demonstrate professionalism by writing in a clear, specific and positive manner 
• Deliver solid conclusions through organized structure and flow 
• Use practical and modern methods for powerful business writing

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Course Information

HR administrators and officers are constantly requested to expand their existing knowledge and skill set. This course has been developed to enrich the HR professional's knowledge in the areas of organizational structures, organizational systems, HR reporting, legal documentation and employee policies. In addition the course provides an extensive body of knowledge on the competencies required for successful HR administrators.

Course Methodology

To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computer stations provided by Meirc. In addition, a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements.

Course Objectives

By the end of the course, participants will be able to:

• Identify the role of HR administrators within the HR structure of their organization
• List and develop competencies required for successful HR administrators
• Distinguish between various types of organizational structures and develop structures using Microsoft visio
• Describe the core functions of HR systems and determine business requirements for their organization’s HR system
• Develop HR reports using different types of graphs and templates
• Select legal documents required to collect and maintain for employees.
• Create their organization’s employee handbook

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Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication especially in the corporate world where successful negotiation translates directly into successful business relationships and profitability. This course will teach participants the basics of negotiation, how to prepare to negotiate, and ways to respond to negotiation challenges, how to create win-win solutions or win-lose when needed, and how to create sustainable agreements.

Course Objectives

At the end of this course, the candidates will be able to:

• Learn the phases of negotiations & gain the skills necessary for a successful  negotiation ​
• Apply basic negotiating concepts ( BATNA & ZOPA)​
• Lay the groundwork for negotiation​
• Identify what information to share & what information to keep to your self​
• Master basic bargaining techniques​
• Demonstrate how to reach a consensus & set the terms of agreement​
• Deal with personal attacks & other difficult issues​
• Gain insight into ways you can position your brand more successfully and identify a path forward​
• Understanding the negotiation styles ( emotional and psychological )​
• Evaluate how you can present your credit most effectively in the approval process​
• Learn specific steps to take to overcome seven difficult negotiating tactics Master Workshop:​

• Internal Negotiation and leveraging Relationship​
• Apply the negotiating process to solve everyday problems​
• Identify the most effective tactics to influence others decisions​
• Negotiate when you are weak with your value propositions​
• Negotiate with unclarity and various blind spots.

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In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude and including specific methods to analyze and improve the service provided, we cover it all in a straight forward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations. ​

Course Methodology

Several methodologies are used in this course. In addition to brief presentations by the consultants, we use case studies, self-awareness exercises, exercises to practice some of the methods learned during the course, video clips and role plays. ​

Course Objectives

By the end of the course, participants will be able to Explain the importance of customer service in a competitive environment​

•  Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization​
•  Practice the techniques of managing customer expectations and delighting customers​
•  Provide better, faster service and increase customer satisfaction​
•  Recognize early signals of customer irritation and respond appropriately to quickly find a workable solution to the problem​

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Course information

This set of sessions grant the attendees a skillset that is required to succeed in our current challenging business landscape. This Training Course helps people speak in public effectively, appropriately and clearly in all situations. Learn to understand how you build and deliver a speech in public and adjust to meet the audience’s needs through the leadership components. This will help them send the messages more clearly and improve relationships in general in a more ethical environment. This course develops your ability to focus on your leadership by developing effective public speaking of your core messages and ideas. Besides, this course guides all participants on how to use body language as a support tool to deliver message effectively.

Course Objectives

By the end of the course, participants will be able to:

• Define well the goals for an effective presentation and a public speaking
• Learn the skills to engage and learn more your audience.
• Build stronger message through presentation to large audience
• Build strong confidence in public speaking · Learn the techniques how to open and close a public speaking speech.
•  Learn the effective questioning styles of engaging the audience · Learn how a good body language can make your presentation effective
•  Learn how to conclude your presentations/speech and wrap it up.

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This course will focus on a Sales tool. It is ideally suited for the professionals who make cold calls, warm calls, or those who serve existing customers. During the course, we will look at tactics for staying positive, methods for planning calls, techniques for researching prospects, ideas for getting past gatekeepers, and models for structuring conversations. It will help participants to effectively use different types of selling techniques to increase the customer portfolio value and improve the market share and number of sold services per customer. It shows how sales should be planned and managed, ways to overcome customer objections and to finally close the sale. 

Course Objectives

Upon the completion of this course, the participant will be able to: ​

• Use goal-setting techniques to focus on what should be accomplished and develop strategies for getting there​
• Recognise the difference between features and benefits of products and services​
• Identify and present the competitive strengths of products and services​
• Use different types of selling for different situations​
• Identify ways to find new clients and network effectively​
• Understand the importance of expanding a client base through effective prospecting​
• Be able to identify target markets and target companies with the 80/20 rule in mind​
• Identify the objections that can be encountered most frequently​
• Learn how to recognise when a prospect is ready to buy​
• Learn how upselling/cross selling can retain and grow sales and customers. ​
• Use techniques for closing the sale

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Course Information

This course brings together the key elements of financial statement analysis. It will enable participants to ask the right questions, see the real risks facing businesses and investors, feel more confident in their ability to comment on business activities and performance, and analyze financial health for management. These skills and the required technical knowledge will be put into practice throughout the course using interactive examples and case studies, putting theory and technique into context.

Course Methodology

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises and case studies using Excel to apply knowledge acquired throughout the course, followed by presentations by the participants.

Course Objectives

By the end of the course, participants will be able to:

• List and differentiate between the important components of basic financial statements
• Explain financial statements' ratios and design Excel sheets and graphs for financial statements analysis
• Give examples of creative accounting schemes and discuss the validity of the used accounting rules
• Assess the quality of financial reports and evaluate quality of the reported earnings and cash flows
• Analyze the financial position and performance of a company over a period of time and draw conclusions regarding its sustainability
• Forecast financial statements based on the analysis of the historical performance of a company

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Course information

Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices.

This two-day course will give participants the foundation to begin implementing Lean process improvement tools in their workplace. The first day will explore the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). The second day will give participants tools to perform continuous improvement in their organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping methods.

Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Course Objectives

This two-day workshop will help you teach participants how to:

• Define Lean and its key terms
• Describe the Toyota Production System and the TPS house
• Describe the five critical improvement concepts
• Use the Kano model to understand, describe, analyze, and improve value
• Identify and reduce various types of waste
• Create a plan for a more environmentally Lean organization
• Use the PDSA and R-DMAIC-S models to plan, execute, and evaluate Lean changes
• Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba
• Prepare for and complete a basic 5-S
• Describe the key elements of Kaizen events, particularly a Kaizen blitz
• Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps
• Go back to their organization with a plan to begin incorporating Lean into their corporate culture

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Course Information

This course provides a comprehensive and practical analysis of Money Laundering schemes, Anti-Money Laundering legislation, and counter-measure techniques and implementation. Participants will learn to understand the complexities associated with the prevention and the protection of their organizations. They will cover different types of schemes, the methods available to prove income, what records are required, how to analyze them, and how to identify leads.

Considering the most current cases of violation of Anti-Money Laundering regulations and the cost associated with it, not only in money but in reputation as well, this course will give participants guidance and understanding of regulations both in the Gulf, and internationally, to ensure organizations stay ahead in protecting their assets.

Course Methodology

This course is fully interactive and participation is encouraged to achieve maximum benefit. Participants are invited to present their own cases and scenarios, where questions can be answered and doubts can be resolved. There will also be team activities, case studies and practical examples for discussion.

Course Objectives

By the end of the course, participants will be able to:

• Detect and prevent Money Laundering
• Define Money Laundering and its cycle
• Identify how Money Laundering can be committed
• Apply the GCC and international law and regulations on Anti-Money Laundering
• Analyze financial records and identify possible leads
• Apply methods to prove income or funds from unknown sources

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Financial modeling is crucial for taking investment decisions that can have a huge financial impact on companies. By attending this course, you will be able to effectively prepare and build financial models that cater to different types of investments alternatives, understand and analyze time value of money, present value, future value and weighted average cost of capital (WACC), in addition to conducting proper analysis of financial information.

Course Methodology

This course uses hands-on application of financial modeling in Excel, in addition to demonstrating theoretical core topics. The course also features real-life case studies and presentations by participants. 

Course Objectives

By the end of the course, participants will be able to:

• Apply time value of money concepts
• Perform and interpret financial analysis
• Apply cost of capital calculation techniques
• Construct forecasted financial statement models and perform sensitivity analysis
• Use the free cash flow technique in determining the value of a project or a company
• Develop financial models using different Excel modeling techniques

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Planning and budgeting are must-have skills for all professionals regardless of their function or managerial level. This course covers the concept of budgeting as a planning tool, a financial device and a control mechanism. In addition, it provides the necessary application tools required to making long-term and short-term planning decisions.

Course Methodology

This course focuses on exercises, case studies, and individual and group presentations.

Course Objectives

By the end of the course, participants will be able to:

• Defend the importance of linking an organization's budget with its strategic plan
• Demonstrate how the budget relates to the key financial statements: balance sheet, income statement, and cash flow
• Prepare the key elements of an operating and capital budget and evaluate the different budgeting approaches used
• Apply cost control tools, analyze management variance reports and take proper corrective action
• Calculate different capital budgeting evaluation techniques as included in a capital expenditure proposal
• Utilize cost-volume-profit analysis in making budgeting decisions

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During this greatly successful program, managers with small or no financial training or experience can learn to use the language, tools, and techniques of finance. You will be able to return to your organization with the confidence to analyze financial information and participate fully in making business decisions.

Course Objectives

By the end of the program, participants will be able to:

• Explain the functions of financial management and its role in running businesses.
• Communicate effectively with finance professionals by using common financial language.
• Define the four key financial statements: balance sheet, income, cash flow and changes in owners’ equity as well as key financial terms used in organizations (e.g. profit, margins, leverage, etc.)
• Interpret the financial health and condition of a company, division or responsibility center.
• Apply capital budgeting techniques and cost- volume-profit analysis to enhance decision making.
• Use financial information to manage and evaluate their company or department operations.

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Six Sigma is a customer-focused, data-driven methodology that is widely used to analyze and improve the performance of processes, products, and services. In this course, get the training you need to become a Six Sigma Yellow Belt.

Learned skills are practiced and applied through individual and team exercises, as well as to the individual projects. Participants will be able to apply the concepts learned in the class to a business improvement project assigned to them by their management sponsor.

Earn your Lean Six Sigma Yellow Belt certification from an industry leader in Lean Six Sigma training. This course offers coverage of the Define, Measure, and Control phases in Six Sigma Methodology. Through the course modules that are professionally presented with interactive quizzes, you will receive the best learning Yellow Belt certification experience.

The Lean Six Sigma Yellow Belt certification will prepare you for a deeper understanding of Six Sigma, providing you opportunities to better attack projects in your career. You will be well prepared to converse and pace with progress and direction of certified Black Belt and Green Belts, as they work through even the most advanced Six Sigma projects.

Attendees will learn how to participate in Lean Six Sigma projects and obtain the maximum improvements from the learned techniques and skills. Learned skills are practices and applied through individual and team exercises. These techniques are also applied to the individual projects. Participants will be able to apply the concepts learned in the class to a business improvement project assigned to them by a Black or Green Belt. This course will use Minitab or Excel statistical software. 

Candidates will receive Yellow Belt Certificate from an international accrediting body upon successfully qualifying Yellow Belt Exams & other requirements as applicable.

Course Objectives

At the end of this course, the candidates will be able to:

• Function as a member of a six-sigma project team
• Participate in process-level improvement projects
• Collect process data and develop process maps
• Translate the selection, application and implementation of a Six Sigma project, including the roles and responsibilities of all team members, to their own work area.
• Collect appropriate data from their process to support problem solving.
• Create detailed flowcharts and process maps of processes in order to relay the most accurate information to the organization’s Black Belts.
• Demonstrate ability to control and monitor processes after course completion.
• Eliminate waste and defects by applying lean and six sigma
• Collect data that enable process improvements
• Learn how to execute the six-sigma methodology.
• Work with process owners to ensure process gains are held

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Logistics management is an essential function governing the flow of goods through a supply chain. The course’s main focus is on the optimization of transport, warehouse and inventory management activities. In addition, it covers the Supply Chain Operations Reference (SCOR) framework for managing logistics key performance indicators

Course Objectives

At the end of this course, the candidates will be able to:

• Recognize logistics trends as a basis for sustainable performance
• Employ qualitative and quantitative material forecasting techniques for a streamlined logistical operation
• Develop go-to-market strategies for different product categories based on associated supply risk and financial impact of each
• Describe role of transportation in logistics and identify opportunities for operational improvement
• Apply Supply Chain Operations Reference (SCOR) framework to manage strategic, operational and tactical facets of logistics

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Course Details

Course information

This course provides basic definitions and concepts for planning and controlling the flow of materials into, though, and out of an organization. It explains fundamental relationships among the activities that occur in the supply chain from suppliers to customers. In addition, the course addresses types of manufacturing systems, forecasting, master planning, material requirements planning, capacity management, production activity control, purchasing, inventory management, distribution, quality management, and Lean manufacturing.

Course Methodology

• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, and flip chart
• Each participant receives a binder containing a copy of the presentation slides and handouts  

Course Objectives

At the end of this course, the candidates will be able to:

• List the objectives of inventory management and its impact on cost and customer service.
• Perform proper classification of inventory and use best practices for item specification/cataloguing.
• Use forecasting techniques to predict demand and better manage lead times.
• Identify the optimum ordering quantity and determine safety stocks and reorder points.
• Conduct cycle counts, improve inventory record accuracy, and find ways to reduce inventories.
• List various techniques to reduce inventory, including JIT (Just-In-Time).
• Apply Key Performance Indicators (KPIs) to measure and improve inventory performance.

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Course information

This course provides users with the knowledge to use the more complex features of Excel. It is designed to give an insight into some of the more advanced features in Excel and will be of particular interest to those who want to build or work with financial models, carry out detailed data analysis and automate tasks by recording macros.

Course Objectives

By the end of the program, participants will be able to:

• Develop skills for advanced use of excel
• Identify the different use of excel functions and shortcuts
• Learn how to perform complex functions
• Develop skills in analysis using excel
• Learn how to present data using charts and tables
• Master the use of excel macros and pivot tables.

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Course Information

Successfully managing a project requires effective planning and adherence to the industry's best practices in every step of the process. By understanding the fundamentals of project management, you will be better prepared to initiate a project in your organization and position it for success. In this course, you will identify effective project management practices and their related processes.

This course introduces participants to the best practices of project management, as found in the Guide to the Project Management Body of Knowledge (PMBOK® Guide). The PMBOK® Guide is authored and maintained by the Project Management Institute (PMI)®. Participants will apply all course principles to a case study taken directly from their work environment.

Course Objectives

• Understand the PM terminology which is used by PMPs Define the basic concepts of project management
• Develop a personal study plan and evaluate progress Integrate projects within the context of the organization
• Estimate activity costs and project budgets
• Assemble the project team and manage its performance
• Develop quality-focused project plans
• Monitor and control the delivery of projects
• Lead and develop effective project teams
• Develop a project risk management plan and examine project risks
• Maintain communication with project stakeholders
• Utilize useful tips and techniques in answering the exam questions

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Course Details

Offering globally recognized Oracle Primavera P6 Project Portfolio Management (PPM) Standard Course (Code P102) and the Advanced Course (Code P106-P, P106-R). This course provides hands-on training on Primavera P6. The participants gain an introduction to Project and Program Management as well as a thorough and in-depth understanding of the concepts and usage of projects planning, scheduling, and controlling using Primavera P6.

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Course information

Value engineering is an effective methodology to improve the value of a project for client and it’s a powerful tool to drive a team to generate opportunities through brain storming by function. Value can be improved in different ways such as cost, quality, serviceability, environment, and performance and other.

Value Engineering is an organized team effort aimed at analyzing Functions and Quality of projects (goods, services and processes) to generate practical cost-effective alternatives that meet customer requirements. It is not reduction cost tool, since cost reduction does not ensure improving quality.

Value engineering can be used as an effective tool early in the project development process for identifying innovative alternatives and options for a project.

Value engineering is an effective tool during various phases of the development of a project. Typically, the value methodology has been applied after preliminary design or about 30 percent design. However, the process has proven most effective early in the development of the project as this allow for more creativity and fewer constraints to the value engineering team.

Value Engineering helps:

•To create a project image

•To achieve sustainability

•To meet future challenges

•To create and implement an effective strategy

Course Methodology

Participants in these workshops engage in value methodology and its application on real project, sharing others in decision making, which helps them, understand the principles and demonstrates the importance and effectiveness of applying value engineering methodology on projects.

Course Objectives

•To get familiar with value engineering methodology and its benefits, and how to make best use of the application of value management as related to projects or services, that result in:

O Lower costs.

O Improved functions and maximum benefits.

O Risk management

O Establishing workshop teams.

•To understand the basic elements and practical applications of projects value management.

•To provide the optimum solutions to actual project requirements using available means and resources.

•To help find the required solutions using analytical and creative thinking methodology.

•To promote participants abilities in dealing with others and group work.

•To enhance problem solving and obtain advanced development.

•To train participants on how to present their ideas to decision makers.

•To qualify participants to get AVS certificate (Associate Value Specialist) credited by SAVE international.

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